Refund Policy

1. Starter (free) plan

The Starter plan is free and requires no payment, so there is nothing to refund. You can use it for as long as you like within its usage limits.

2. Pro & Team subscriptions

If you are subscribing to a paid plan for the first time, you can request a full refund within 14 days of your initial payment, no questions asked. Email [email protected] with your account email and we'll process it within 5 business days.

• The 14-day guarantee applies once per customer, to the first paid billing cycle only.
• Renewals after the first cycle are not eligible for the 14-day guarantee, but you can cancel anytime to stop future charges.
• We do not provide prorated refunds for partial months or unused seats after a plan has renewed.
• Cancelling a subscription stops future billing; you keep access until the end of the current paid period.

3. Enterprise plans

Enterprise agreements (setup fee + annual license) are governed by the signed order form / contract for that customer. As a general default:

• One-time setup / onboarding fees are non-refundable once onboarding work has started.
• Annual license fees may be refunded on a prorated basis only if explicitly agreed in the contract.
• Custom terms in a signed agreement always take precedence over this default policy.

4. How billing works

Payments and subscription billing are processed by our payment provider (Lemon Squeezy, acting as merchant of record). Charges on your card/bank statement may appear under their name rather than Solafino.

5. Chargebacks

Please contact us before filing a chargeback with your bank — we can usually resolve billing issues faster directly, and an unresolved chargeback may result in suspension of your account.

6. Contact

Questions about a charge or refund? Email [email protected].